Frequently Asked Questions

Can I see a sample of what my online pet business website could look like?

Absolutely Check out a few sample online pet supply stores.

Can I see your entire product line before I get started?

Our entire product line can be found on our demo website DiscountPetPlus.

What type of support can I expect from TopDawg?

TopDawg offers a fast efficient support network that allows all TopDawg Drop Shippers and Website Operators to contact us via telephone or email 24 hours a day. Typical response time for these inquires is immediately during business hours and no later than 24 hours otherwise. We pride ourselves on fast, effective, and friendly customer service. Whether it’s adding a logo to your website or providing more detailed product information for your customers, we’re here to assist you. Every TopDawg customer is important to us and we will work closely with you to establish a successful long term business relationship. Mutual growth for both your company and ours is our goal.

Realistically, how much money can I expect to make with TopDawg?

Truthfully, your TopDawg Pet Supply business has unlimited earning potential. The efforts you put into your business will ultimately determine the income you make. You have the potential to earn anywhere from a few hundred dollars per month to tens of thousands. The more people you can drive to your website to make purchases, the more money you can make.

But remember that just opening a website doesn’t mean you’ll make money. As with any business, there is never a guarantee. You need to actively promote yourself and advertise your business to let people know about it. Don’t rely on customers finding you! You need to position your business where customers are looking.

Once I decide that TopDawg is right for me, how long will it be before my website is ready?

It’s really simple to get started!

  1. Sign up and select an available domain name for your website.
  2. We purchase the domain for you and begin to build your site, which takes up to 8 business days.
  3. We connect you with our Merchant Account Provider so you can set up an account. This lets you receive payments from customers. It usually takes 2-3 days for our any Merchant Account Provider to process your application and send you a valid login ID.
  4. You forward us your login information so we can attach your merchant account to your website. Once we attach your merchant account to your website and run the necessary tests, your website will be fully functional and ready to use 1-2 days later.
  5. We teach you how to use your website in less than one hour.
  6. At this point, the site is in your control and you can begin making sales. This means you will be selling pet supplies through your website in less than 10 days after signing up!

How do I make money with TopDawg?

Once your website is complete you can begin to advertise your online pet store! As you start to make sales, customers who visit your site and buy products will pay you directly by credit card, PayPal or Google Checkout. Their payment goes directly into your merchant account. At the end of the day, you submit your orders to TopDawg and pay your discounted price for those orders. So the difference between what you pay for the order and what you charge your customer remains in your account. It’s that easy!

Where do you drop ship to?

We currently ship to Canada and throughout the USA, including Alaska, Hawaii and Puerto Rico

How long does it take to ship orders?

Almost all orders ship within two days. Occasionally, items that are ordered from our manufacturers as opposed to other suppliers can take a week longer to ship because they are made to order, by hand.

Are my orders traceable?

Yes. All tracking information is available to you through your administrative account, and to your customer through their Member Account. This is updated daily with the tracking number, carrier, and date shipped.

Whose name and information is listed on the outside and inside of the packages you ship?

Every shipment is labeled externally as being sent from “Internet Shipper.” The packing slips included with your orders will have YOUR Company’s name and contact information on the top. You can customize your packing slip by completely filling out the My Information page in your drop ship admin section.

Who do you ship with?

All orders are shipped via UPS or USPS.

What is your return policy?

TopDawg offers a 30-Day money back guarantee on all products from the day of receipt. Your customer will receive instructions on how to properly return their order if they are unsatisfied in any way. TopDawg accepts all returns on your behalf and will credit your drop shipping account for items that are returned. A 25% restocking fee is applied to all returns.

How often do I have to load your data feed into my website to keep my products current with what you have in stock?

Currently we are updating our product line/data feed on a weekly basis. We would suggest updating the products on your website that often as well to insure that the products for sale on your website are currently In Stock.

Can I see samples of your products as well as your wholesale prices?

Yes, absolutely. Go to Browse Products to view all samples of our products and our list prices. Wholesale prices are based on the drop shipping plan you have elected, and will range from 25% to 45%.

Are there minimum orders?

There are NO minimum orders. Order whatever you or your customer needs and we will ship it.

Are there additional fees for Drop Shipping?

No. We do not charge any drop shipping fees at all. All you pay is standard shipping carrier costs. Order whatever you need, whenever you need it and we will ship it for you.

Do you ship to P.O. Boxes?

Sorry, no. We can only ship to standard street addresses. P.O. Box addresses are not accepted by our system and UPS and FedEx will not deliver to them at all.

Get Started Now!

Call us today at 1-866-906-1111 for a free consultation. No hard sell, just the facts!

Or Contact Us for more information.